Terms of Service

Welcome to GlamHaus. Please read these Client Terms of Service carefully before accessing or using the GlamHaus website, mobile application, booking platform, or related services.

These Client Terms of Service, referred to as the “Terms,” apply to customers and clients who use GlamHaus to browse, book, pay for, review, or receive beauty, grooming, styling, or related personal care services from independent service providers.

By creating an account, accessing the Platform, booking a service, making a payment, or otherwise using GlamHaus, you agree to be bound by these Terms.

1. About GlamHaus

GlamHaus Services Canada Inc. and GlamHaus, together referred to as “GlamHaus,” “we,” “us,” or “our,” operate a technology platform and marketplace that helps clients connect with independent freelance beauty professionals, referred to as “Service Providers,” for at-home and mobile beauty services.

GlamHaus is currently available only in British Columbia, Canada. Services may not be available in all cities, neighbourhoods, or locations within British Columbia.

GlamHaus does not directly provide beauty services. GlamHaus is not a salon, spa, employer, agency, or direct provider of beauty services. Service Providers listed on the Platform are independent professionals who are responsible for providing the services they offer.

Any service booked through the Platform is provided by the Service Provider, not by GlamHaus. GlamHaus provides the technology, booking, payment, support, and marketplace tools that allow clients and Service Providers to connect.

Nothing in these Terms creates an employment, partnership, joint venture, franchise, agency, or representative relationship between GlamHaus and any Service Provider.

Service Providers may be subject to separate provider terms, agreements, policies, or onboarding requirements.

2. Eligibility

You must be at least 19 years old to use GlamHaus as a client.

By using the Platform, you confirm that:

• You are at least 19 years old.
• You are legally able to enter into these Terms.
• The information you provide is accurate and complete.
• You will use the Platform only for lawful purposes.
• You will comply with these Terms and all applicable laws.

GlamHaus may suspend, restrict, or terminate access to the Platform if we believe a user is underage, has provided false information, or has violated these Terms.

3. Client Accounts

To book services, you may be required to create an account.

You are responsible for:

• Keeping your login information confidential.
• Providing accurate and current account information.
• Updating your account details when needed.
• All activity that occurs under your account.
• Not allowing anyone else to use your account without permission.

GlamHaus is not responsible for losses caused by unauthorized account access resulting from your failure to protect your login information.

If you believe your account has been accessed without authorization, contact us immediately at hello@glamhaus.ca.

4. Booking Services

All bookings must be made through the GlamHaus Platform.

Bookings are subject to:

• Service Provider availability.
• Service area availability.
• Location eligibility within British Columbia.
• Platform availability.
• Successful payment.
• Any additional requirements shown at checkout.

Once a booking is confirmed, you may receive confirmation by email, in-app notification, text message, or another communication method available through the Platform.

You are responsible for reviewing your booking details before confirming, including:

• Service type.
• Date and time.
• Location.
• Price.
• Taxes.
• Travel fees, if applicable.
• Service notes.
• Cancellation policy.
• Any other checkout details.

GlamHaus may refuse, cancel, or modify a booking where reasonably necessary due to payment failure, suspected fraud, safety concerns, location issues, Service Provider unavailability, technical errors, or violation of these Terms.

5. Service Location and Client Responsibilities

Because GlamHaus connects clients with Service Providers for at-home or mobile services, you are responsible for providing a safe, clean, respectful, and appropriate service environment.

You agree to:

• Provide an accurate service address.
• Be present and available at the scheduled appointment time.
• Provide access to the service location.
• Ensure the location is safe, clean, and suitable for the booked service.
• Treat Service Providers respectfully.
• Inform the Service Provider of allergies, sensitivities, medical concerns, skin conditions, injuries, product reactions, pregnancy-related concerns, or any other information relevant to the service.
• Keep pets, guests, or other distractions controlled where reasonably necessary.
• Not engage in harassment, threats, discrimination, inappropriate behaviour, or unsafe conduct.

A Service Provider may refuse to begin, pause, or leave an appointment if they reasonably believe the environment is unsafe, inappropriate, unsanitary, threatening, discriminatory, abusive, or otherwise unsuitable.

If a service cannot be completed because of unsafe conditions, lack of access, client unavailability, or client misconduct, the booking may be treated as a late cancellation or no-show and may not be eligible for a refund.

6. Health, Allergies, and Beauty Service Risks

Beauty, grooming, styling, and personal care services may involve some risk, including allergic reactions, skin irritation, product reactions, heat exposure, tool-related discomfort, dissatisfaction with results, or other issues.

You are responsible for telling the Service Provider before the appointment about any allergies, sensitivities, medical conditions, skin conditions, injuries, product reactions, medications, pregnancy-related concerns, or other relevant information.

GlamHaus does not provide medical, dermatological, therapeutic, or healthcare services. Services available through the Platform are beauty, grooming, styling, and related personal care services only.

You should consult a qualified medical professional for medical, skin, scalp, allergy, or health concerns.

GlamHaus does not guarantee any particular beauty result, style outcome, product result, appearance, or satisfaction level.

7. Payments

All payments must be made through the GlamHaus Platform.

Full payment is required at the time of booking unless otherwise stated at checkout.

Prices are displayed in Canadian dollars. The final checkout amount may include:

• Service price.
• Applicable taxes.
• Travel fees, if applicable.
• Platform fees, if applicable.
• Tips, if added.
• Other fees clearly shown at checkout.

Direct payments to Service Providers outside the Platform are strictly prohibited. This includes cash, e-transfer, direct bank transfer, third-party payment apps, or any other off-platform payment method for services introduced, arranged, or booked through GlamHaus.

Attempting to bypass the Platform may result in cancellation of platform support, loss of refund eligibility, account suspension, account termination, and any other remedies available to GlamHaus.

Payments are processed by third-party payment processors, including Stripe or another payment provider. GlamHaus does not store full credit card numbers.

8. Taxes

Applicable taxes may be added to the displayed service price at checkout unless the Platform clearly states that taxes are included.

Depending on the service, location, and applicable tax rules, taxes may include GST, PST, HST, or other applicable taxes.

You are responsible for reviewing the final amount shown at checkout before confirming your booking.

9. Tips

Clients may have the option to add a tip for the Service Provider through the Platform.

Tips are optional.

Unless otherwise stated, tips are paid 100% to the Service Provider, subject to payment processor requirements or technical processing limitations.

Tips may be processed separately from the main booking payment.

Tips are generally non-refundable unless required by law or unless GlamHaus determines there was a payment error, duplicate charge, failed service, fraud issue, or other exceptional circumstance.

10. Cancellations

10.1 Client Cancellations

You may cancel a booking through the Platform, subject to the cancellation policy shown at the time of booking.

Unless a different cancellation rule is displayed at checkout or in a current fee schedule:

• Cancellations made at least 24 hours before the scheduled appointment may be eligible for a full refund.
• Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee of up to 50% of the booking amount.
• No-shows may not be eligible for a refund.

The specific cancellation fee may vary based on the service, timing, Service Provider policy, and the current fee schedule shown on the Platform.

If GlamHaus publishes a current cancellation fee schedule, the fee schedule shown on the Platform will apply to your booking.

10.2 Client No-Shows or Late Access

If you are unavailable, unreachable, late, or unable to provide access to the service location within a reasonable time, the booking may be treated as a no-show or late cancellation.

In that case, you may not be eligible for a full refund.

10.3 Service Provider Cancellations

If a Service Provider cancels a confirmed booking, GlamHaus may make reasonable efforts to help you reschedule with the same or another Service Provider.

If rescheduling is not possible or you do not wish to reschedule, you may be eligible for a refund for the cancelled service.

GlamHaus is not responsible for indirect losses, inconvenience, missed events, travel costs, or other damages caused by a Service Provider cancellation.

11. Refunds

Refund requests must be submitted through the Platform or by contacting GlamHaus at hello@glamhaus.ca within 48 hours of the scheduled service time.

Refunds are reviewed case by case.

A refund may be considered where:

• The Service Provider did not show up.
• The booked service was not performed.
• The Service Provider cancelled and the booking could not be rescheduled.
• The service was materially different from the service description.
• There was a duplicate charge or payment error.
• There was a safety issue, policy violation, or serious service concern.
• GlamHaus determines that a refund is appropriate based on the circumstances.

Dissatisfaction alone does not automatically guarantee a refund.

When reviewing a refund request, GlamHaus may consider:

• Booking details.
• Service description.
• Photos or documentation.
• Messages between the client and Service Provider.
• Service Provider response.
• Appointment status.
• Payment records.
• Policy violations.
• Safety concerns.
• Prior account activity.
• Any other relevant information.

GlamHaus will aim to review refund requests within 5 business days after receiving the request and any reasonably required supporting information.

Refund timing may depend on the payment processor, your bank, card issuer, or financial institution.

Tips are generally non-refundable except in the circumstances described in the Tips section.

12. Promo Codes and Offers

GlamHaus may, at its sole discretion, create promotional codes or offers that may be redeemed for discounts, account credit, or other features or benefits related to the Platform. You agree that promo codes:

• Must be used for the intended audience and purpose, and in a lawful manner.
• May not be duplicated, sold, or transferred in any manner unless expressly permitted by GlamHaus.
• May be disabled, modified, or canceled by GlamHaus at any time for any reason without liability.
• Have no cash value and may expire prior to your use.

13. Disputes

If you experience an issue with a Service Provider or booking, contact GlamHaus at hello@glamhaus.ca or through the Platform.

GlamHaus may assist with communication, review booking records, request information, facilitate a resolution, issue a refund or credit, or take account action where appropriate.

However, GlamHaus does not guarantee a specific outcome and is not responsible for every dispute between clients and Service Providers.

Clients and Service Providers are encouraged to communicate respectfully and in good faith.

14. Chargebacks and Payment Disputes

You agree not to file a false, abusive, or unauthorized chargeback.

If you believe there has been a billing error, duplicate charge, failed service, or unauthorized payment, please contact GlamHaus first so we can review the issue.

Unauthorized chargebacks, payment disputes made in bad faith, attempts to bypass the Platform, or payment fraud may result in account suspension, account termination, loss of refund eligibility, collection of outstanding amounts, and other remedies available to GlamHaus.

15. Off-Platform Booking and Payments

Clients are required to book and pay for services through the GlamHaus Platform when the Service Provider was discovered, introduced, contacted, or booked through GlamHaus.

You may not use GlamHaus to find a Service Provider and then arrange the same or future services directly outside the Platform to avoid GlamHaus fees, payment processing, policies, or safety systems.

Prohibited conduct includes:

• Paying a Service Provider directly for a GlamHaus booking.
• Asking a Service Provider to cancel and rebook outside the Platform.
• Arranging repeat services outside GlamHaus after being introduced through GlamHaus.
• Sharing contact information for the purpose of bypassing the Platform.
• Encouraging a Service Provider to avoid GlamHaus fees.

Violation of this section may result in cancellation of platform support, loss of refund eligibility, account suspension, account termination, and any other remedies available to GlamHaus.

16. Reviews, Ratings, and User Content

Clients may be able to submit reviews, ratings, comments, photos, messages, feedback, or other content through the Platform.

By submitting content to GlamHaus, you confirm that:

• You own the content or have permission to share it.
• The content is accurate and not misleading.
• The content does not violate another person’s rights.
• The content does not contain unlawful, abusive, discriminatory, threatening, defamatory, explicit, or inappropriate material.

By submitting content, you grant GlamHaus a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, display, reproduce, modify, publish, distribute, and promote that content for the purpose of operating, improving, marketing, and promoting the Platform.

GlamHaus may remove, edit, restrict, or refuse content that we believe is false, misleading, abusive, discriminatory, defamatory, promotional, irrelevant, unlawful, inappropriate, or in violation of these Terms or our policies.

GlamHaus does not guarantee that reviews or ratings reflect every client experience or the quality of any Service Provider.

17. Prohibited Conduct

You agree not to:

• Use the Platform for unlawful purposes.
• Harass, threaten, abuse, discriminate against, or harm any user, Service Provider, or GlamHaus team member.
• Engage in inappropriate, sexual, unsafe, or offensive conduct.
• Provide false, misleading, or incomplete information.
• Create fake bookings.
• Commit payment fraud.
• File false chargebacks.
• Circumvent the Platform.
• Interfere with the Platform’s operation or security.
• Attempt to access another user’s account.
• Copy, scrape, or misuse Platform content.
• Upload harmful code, spam, or malicious content.
• Record, photograph, or share another person without consent where consent is required.
• Damage property or create unsafe conditions.
• Violate any applicable law or third-party rights.

GlamHaus may suspend or terminate accounts that violate this section.

18. Platform Availability

GlamHaus aims to provide a reliable Platform, but we do not guarantee that the Platform will always be available, uninterrupted, secure, error-free, or compatible with every device, browser, operating system, or network.

The Platform may be unavailable due to maintenance, updates, technical issues, third-party provider issues, payment processor issues, internet outages, security issues, or events outside our control.

GlamHaus is not responsible for losses caused by Platform downtime, technical errors, delayed notifications, failed messages, or third-party service disruptions.

19. Third-Party Services

The Platform may use or link to third-party services, including payment processors, mapping tools, analytics tools, app stores, communication tools, social media platforms, and other external services.

Your use of third-party services may be subject to their own terms and privacy policies.

GlamHaus is not responsible for third-party websites, tools, services, errors, outages, policies, or practices.

20. App Store Terms

If you download or use the GlamHaus mobile application through the Apple App Store, Google Play Store, or another app marketplace, your use of the app may also be subject to the terms and policies of that app marketplace.

The app marketplace provider is not responsible for providing GlamHaus services, support, refunds, maintenance, warranties, or claims related to the services offered through GlamHaus, except as required by that provider’s own terms or applicable law.

21. Privacy

Your use of GlamHaus is subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

You can review our Privacy Policy here:

https://book.glamhaus.ca/PrivacyPolicy

By using GlamHaus, you agree that your personal information will be handled as described in the Privacy Policy.

22. Communications Consent

By creating an account or using the Platform, you expressly consent to receive electronic communications from GlamHaus and our Service Providers. These communications may include emails, text messages (SMS), in-app messages, and push notifications related to:

• Booking confirmations, reminders, and updates.
• Account security and platform notices.
• Customer support and dispute resolution.
• Promotional offers and marketing (which you can opt out of at any time).

You may opt out of receiving promotional messages by following the unsubscribe instructions included in the communication. Please note that even if you opt out of promotional messages, we may still send you important transactional or administrative messages related to your account or bookings. Standard text messaging and data rates may apply.

23. Intellectual Property

GlamHaus owns or licenses all rights in the Platform, including the GlamHaus name, logo, branding, design, software, website, app, text, graphics, icons, features, content, and overall user experience, except for user-submitted content.

You may not copy, reproduce, modify, distribute, sell, reverse engineer, exploit, or use any part of the Platform without GlamHaus’s written permission.

Using GlamHaus does not give you ownership of any GlamHaus intellectual property.

24. Disclaimers

The Platform is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, GlamHaus disclaims all warranties and guarantees, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, and security.

GlamHaus does not guarantee:

• The quality of any Service Provider.
• The safety of any Service Provider.
• The legality of any Service Provider’s services.
• The outcome of any beauty service.
• That you will be satisfied with the result.
• That a Service Provider will be available.
• That the Platform will always be available or error-free.
• That reviews, ratings, or profiles are complete, accurate, or up to date.

GlamHaus may review certain information submitted by Service Providers, but GlamHaus does not guarantee the quality, safety, suitability, legality, professionalism, or outcome of services provided by Service Providers.

25. Assumption of Risk

You acknowledge that receiving at-home or mobile beauty services involves risks, including risks related to personal care products, tools, equipment, travel, home environments, allergic reactions, injuries, property damage, dissatisfaction, and interactions with independent Service Providers.

You voluntarily assume the risks associated with booking and receiving services from Service Providers through the Platform.

Nothing in these Terms limits rights that cannot be limited under applicable law.

26. Limitation of Liability

To the maximum extent permitted by law, GlamHaus and its directors, officers, employees, contractors, agents, affiliates, and representatives will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of data, loss of goodwill, personal inconvenience, missed events, emotional distress, or other losses arising from or related to your use of the Platform or services provided by Service Providers.

To the maximum extent permitted by law, GlamHaus’s total liability for any claim arising out of or relating to a booking will not exceed the amount you paid through GlamHaus for the specific booking giving rise to the claim.

27. Indemnification

You agree to indemnify and hold harmless GlamHaus, its directors, officers, employees, contractors, agents, affiliates, and representatives from any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:

• Your use of the Platform.
• Your breach of these Terms.
• Your violation of any law or third-party right.
• Your misconduct toward a Service Provider or another user.
• Your off-platform booking or payment activity.
• Information, content, reviews, photos, or materials you submit.
• Unsafe, inaccurate, or inappropriate service location conditions.

28. Suspension and Termination

GlamHaus may suspend, restrict, or terminate your account or access to the Platform at any time if we believe you have:

• Violated these Terms.
• Provided false or misleading information.
• Engaged in fraud or payment abuse.
• Filed abusive chargebacks.
• Bypassed the Platform.
• Harassed, threatened, or harmed a Service Provider, user, or GlamHaus team member.
• Created safety concerns.
• Violated applicable law.
• Misused the Platform.

GlamHaus may also suspend or restrict access where needed for security, fraud prevention, legal compliance, investigation, or Platform protection.

Termination does not affect any rights or obligations that arose before termination, including payment obligations, refund reviews, dispute obligations, intellectual property rights, indemnity obligations, and liability limitations.

29. Changes to These Terms

GlamHaus may update these Terms from time to time to reflect changes in our business, services, Platform features, legal requirements, or policies.

If we make material changes, we will provide notice through the Platform, by email, or by another reasonable method at least 30 days before the material changes take effect, unless a shorter period is required for legal, safety, security, fraud prevention, or urgent operational reasons.

Your continued use of the Platform after the updated Terms take effect means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the Platform before the updated Terms take effect.

30. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia.

31. Contact Us

If you have questions about these Terms, please contact us:

GlamHaus Support Team
GlamHaus Services Canada Inc.
Email: hello@glamhaus.ca
Mailing Address: 3012 Murray St., Port Moody, BC, V3H 1X2

By using GlamHaus, you acknowledge that you have read, understood, and agree to these Client Terms of Service.