Privacy Policy

1. Introduction

Welcome to GlamHaus.

GlamHaus Services Canada Inc. and GlamHaus, together referred to as “GlamHaus,” “we,” “us,” or “our,” are committed to protecting your personal information and being transparent about how we collect, use, disclose, store, and safeguard your information.

This Privacy Policy explains how we handle personal information when you use our website, mobile application, booking platform, artist platform, customer platform, or related services, collectively referred to as the “Platform.”

This Privacy Policy applies to customers, service providers, beauty professionals, freelancers, artists, applicants, website visitors, and anyone who interacts with GlamHaus.

GlamHaus operates in Canada and is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act, where applicable, and British Columbia’s Personal Information Protection Act.

By using the Platform, creating an account, applying to become a service provider, booking a service, or communicating with us, you agree to the collection, use, disclosure, and handling of your personal information as described in this Privacy Policy.

2. Collection of Personal Information

We collect personal information in the following ways.

2.1 Information Provided by Customers

When customers use GlamHaus, we may collect:

• Full name
• Email address
• Phone number
• Account login information
• Address for service appointments
• Booking details
• Service preferences
• Appointment notes
• Photos or other information provided for service preparation
• Reviews, ratings, feedback, and other user-generated content
• Communications with GlamHaus or service providers
• Payment-related information processed by third-party payment providers
• Customer support requests
• Safety, complaint, or dispute information

Customer addresses are collected because GlamHaus provides at-home and mobile beauty services. Customer addresses may be shared with the assigned service provider after a booking is confirmed so the service provider can attend the appointment. We may also use address information for service availability, safety, fraud prevention, customer support, dispute resolution, and legal compliance.

2.2 Information Provided by Service Providers

Beauty professionals, freelancers, artists, and service providers who apply to or use GlamHaus may provide:

• Full name
• Email address
• Phone number
• Date of birth, where required for verification
• Address or general service area
• Professional qualifications
• Licenses, certifications, training, and experience
• Proof of insurance, where applicable
• Portfolio photos, profile images, and service images
• Service descriptions and pricing
• Availability and booking preferences
• Business profile information
• Work permit proof, where applicable
• Work permit expiry date, where applicable
• Government-issued identification or verification documents, where applicable
• Background check-related information
• Stripe Connect account details
• Payout-related information
• Banking or financial information processed through Stripe or another payment provider
• Tax, payout, earnings, and transaction information
• Communication with customers or GlamHaus
• Safety, complaint, or dispute information

GlamHaus may collect work permit proof, work permit expiry dates, government-issued identification, or similar verification documents when needed to verify identity, eligibility, safety, compliance, or platform trust.

2.3 Location Data and Home Base Location

We may collect location-related information from customers and service providers.

For customers, we collect appointment address information to allow service providers to travel to the correct service location.

For service providers, we may collect precise or approximate location information, including home base location, service area, address, postal code, or GPS coordinates, where enabled or provided. This may include precise coordinates connected to a service provider’s home base location.

We use this information to:

• Determine service availability
• Calculate travel distance and travel fees
• Match customers with nearby service providers
• Support booking functionality
• Improve platform operations
• Prevent fraud or misuse
• Support safety and dispute resolution

Because home base location and GPS coordinates may be sensitive, GlamHaus limits access to this information to what is necessary for platform operations, booking, travel fee calculation, safety, customer support, and legal compliance.

2.4 Automatically Collected Information

When you use the Platform, we may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• App version
• Pages viewed
• Features used
• Clicks and interactions
• Booking history
• Session activity
• Error logs
• General usage analytics
• Referral source
• Marketing campaign data

We use this information to improve the Platform, monitor performance, prevent fraud, troubleshoot errors, improve user experience, and understand how users interact with GlamHaus.

2.5 Information from Third Parties

We may collect personal information or verification information from third parties, including:

• Payment processors
• Stripe or Stripe Connect
• Background check providers
• Identity verification providers
• Marketing partners
• Analytics providers
• Social media platforms
• Customer support tools
• Cloud hosting and IT service providers
• Service providers or customers involved in bookings, reviews, reports, or disputes

For example, we may receive payment confirmation, payout status, Stripe account identifiers, background check completion status, account verification status, marketing engagement information, or fraud prevention signals.

2.6 In-App Messages and Communications

If users communicate through the Platform, we may collect and store messages, attachments, booking notes, support messages, emails, text messages, or other communications.

We may use this information to:

• Facilitate bookings
• Provide customer support
• Resolve disputes
• Investigate complaints
• Enforce platform policies
• Prevent fraud, abuse, or unsafe conduct
• Improve the Platform
• Comply with legal obligations

Users should not share unnecessary sensitive personal information through the Platform.

3. Use of Personal Information

We use personal information to:

• Create and manage user accounts
• Process applications from service providers
• Verify service provider identity, qualifications, insurance, and eligibility
• Facilitate bookings between customers and service providers
• Process customer payments
• Process service provider payouts
• Calculate platform fees, travel fees, taxes, tips, refunds, and payouts
• Provide customer support
• Send booking confirmations, reminders, updates, and service-related notifications
• Personalize and improve user experience
• Display artist profiles, services, availability, portfolios, and reviews
• Improve safety and trust on the Platform
• Prevent fraud, misuse, unauthorized activity, and illegal activity
• Manage complaints, cancellations, refunds, and disputes
• Send marketing communications, where permitted
• Measure marketing and advertising performance
• Improve Platform features, security, and functionality
• Comply with legal, tax, accounting, regulatory, and contractual obligations
• Enforce our Terms of Service, Artist Agreement, policies, and other agreements

3.1 Consent

We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law.

Consent may be provided directly, such as when you create an account, submit an application, make a booking, provide payment information, upload documents, or contact us.

Consent may also be implied where your actions reasonably indicate consent, such as using the Platform or providing information necessary to receive services.

You may withdraw your consent at any time, subject to legal, contractual, safety, or operational restrictions, by contacting us using the information in the Contact Us section.

If you withdraw consent, we may no longer be able to provide some or all of our services to you.

4. Disclosure of Personal Information

GlamHaus does not sell personal information.

However, we may disclose personal information in the following circumstances.

4.1 Between Customers and Service Providers

To complete a booking, we may share necessary information between customers and service providers.

For example:

• A customer’s name, appointment address, booking details, service notes, and contact details may be shared with the assigned service provider.
• A service provider’s name, profile, photos, service offerings, prices, availability, reviews, and relevant booking details may be shared with customers.

We only share information that is reasonably necessary to facilitate bookings, provide services, support safety, resolve disputes, or operate the Platform.

4.2 With Payment and Payout Processors

We use third-party payment processors, including Stripe and Stripe Connect, to process customer payments and service provider payouts.

For customers, payment information is processed securely by third-party payment processors. GlamHaus does not store full credit card numbers.

For service providers, Stripe Connect or another payout processor may collect and process information required to verify the service provider’s account, process payouts, meet financial compliance requirements, and deposit funds. This may include banking information, identity verification details, tax information, payout history, and Stripe account identifiers.

GlamHaus may store certain payment-related identifiers, such as Stripe customer IDs, Stripe account IDs, transaction IDs, payout IDs, booking payment status, refund status, and fee records, where necessary to operate the Platform, reconcile transactions, resolve disputes, and meet legal, tax, accounting, and compliance obligations.

Your use of payment and payout services may also be subject to the privacy policies and terms of those third-party providers.

4.3 With Service Providers and Vendors

We may share personal information with trusted third parties who help us operate GlamHaus, including:

• Payment processors
• Payout processors
• Stripe Connect
• Background check providers
• Identity verification providers
• Cloud hosting providers
• IT and database service providers
• Analytics providers
• Marketing and advertising tools
• Email and communication tools
• Customer support tools
• Security and fraud prevention tools
• Legal, accounting, insurance, or professional advisors

These third parties are only permitted to use personal information for the purposes of providing services to GlamHaus or as otherwise permitted by law.

4.4 Background Checks and Verification

For service providers, we may disclose necessary personal information to background check providers, identity verification providers, or similar third-party verification services.

This may include name, contact details, date of birth, identity documents, work permit information, certification information, or other information required to complete verification.

GlamHaus may receive confirmation of completion, status, eligibility, or related verification information necessary to make platform safety and onboarding decisions.

4.5 Legal Compliance, Safety, and Enforcement

We may disclose personal information where required or permitted by law, including to:

• Respond to court orders, subpoenas, warrants, regulatory requests, or lawful government requests
• Comply with tax, accounting, legal, or regulatory obligations
• Prevent fraud, abuse, unsafe conduct, or illegal activity
• Protect the rights, safety, and property of GlamHaus, users, service providers, or the public
• Investigate violations of our Terms of Service, Artist Agreement, policies, or other agreements
• Handle disputes, claims, complaints, chargebacks, or legal proceedings

4.6 Business Transactions

If GlamHaus is involved in a merger, acquisition, financing, restructuring, sale of assets, investment transaction, or similar business transaction, personal information may be transferred or disclosed as part of that transaction.

If this happens, we will take reasonable steps to ensure that personal information continues to be protected in accordance with applicable privacy laws.

5. Storage, Security, and Retention of Personal Information

5.1 How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, loss, or destruction.

These safeguards may include:

• Secure connections
• Encryption where appropriate
• Access controls
• Password protection
• Role-based access
• Data minimization
• Limited access by authorized personnel
• Monitoring and security tools
• Secure third-party service providers
• Internal policies and procedures

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through or stored on the Platform.

5.2 Retention of Personal Information

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required or permitted by law.

In general:

• Account information may be retained while your account is active and for a reasonable period after account closure.
• Booking, transaction, tax, accounting, payout, refund, and financial records may be retained for up to 7 years, or longer if required by law.
• Service provider verification records, including certification, insurance, work permit, identity verification, and background check-related information, may be retained while the service provider account is active and for a reasonable period afterward for safety, compliance, dispute, legal, or audit purposes.
• Customer support, complaint, dispute, safety, and incident records may be retained for as long as necessary to resolve the issue and protect legal rights.
• Marketing preferences may be retained until you unsubscribe or request deletion, subject to legal or operational requirements.
• Technical logs and analytics data may be retained for a shorter period unless needed for security, fraud prevention, troubleshooting, or legal purposes.

When personal information is no longer needed, we will securely delete, anonymize, or de-identify it, unless we are required or permitted to retain it by law.

6. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent, subject to legal or contractual restrictions
• Request deletion of your personal information, where permitted by law
• Ask questions about how your personal information is collected, used, disclosed, or stored
• Make a privacy complaint

To make a request, contact us using the information in the Contact Us section.

We will respond to access and correction requests within 30 calendar days, unless an extension is permitted by applicable law. If an extension is required, we will notify you as required by law.

We may need to verify your identity before responding to a request.

We may not be able to delete certain information immediately if it is required for legal, tax, accounting, safety, fraud prevention, dispute resolution, contractual, or regulatory purposes.

7. Cookies, Analytics, and Tracking Technologies

We may use cookies, pixels, analytics tools, software development kits, and similar technologies to:

• Keep the Platform functioning
• Remember user preferences
• Analyze usage patterns
• Improve user experience
• Monitor performance
• Troubleshoot issues
• Measure advertising and marketing effectiveness
• Show relevant ads or promotions
• Prevent fraud or misuse

We may use third-party analytics or advertising tools, such as website analytics, app analytics, advertising pixels, social media advertising tools, and campaign tracking tools.

You can manage cookie settings through your browser or device settings. Some features of the Platform may not work properly if cookies or tracking technologies are disabled.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

8. Children’s Privacy

GlamHaus is not intended for individuals under the age of 18.

We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from an individual under 18, we will take steps to delete the information, unless we are required or permitted to retain it by law.

9. Third-Party Links and External Services

The Platform may contain links to third-party websites, tools, payment processors, social media platforms, or external services.

This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party services before providing personal information to them.

10. International Data Transfers

GlamHaus operates in Canada, but some of our third-party service providers may store, access, or process personal information outside Canada, including in the United States or other countries.

This may include payment processors, cloud hosting providers, analytics providers, customer support tools, marketing tools, and other technology vendors.

When personal information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed, including access by courts, law enforcement, regulatory authorities, or government agencies in those jurisdictions.

We take reasonable steps to ensure that service providers handling personal information provide appropriate safeguards.

11. Privacy Breach and Security Incidents

If we become aware of a privacy breach or security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

If we determine that a breach creates a real risk of significant harm, or if notification is otherwise required by law, we will notify affected individuals and applicable regulators as required.

We may also notify users of material security incidents where appropriate, even if formal legal notification is not required.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or privacy practices.

When we update this Privacy Policy, we will update the “Last Updated” date at the top of this page.

If we make material changes, we may provide additional notice, such as through the Platform, by email, or by another reasonable method.

We encourage you to review this Privacy Policy regularly.

13. Contact Us

If you have questions, concerns, requests, or complaints about this Privacy Policy or how GlamHaus handles personal information, please contact us:

GlamHaus Services Canada Inc.
Email: hello@glamhaus.ca
Mailing Address: 3012 Murray St., Port Moody, BC, V3H 1X2

Thank you for trusting GlamHaus with your personal information. We are committed to protecting your privacy while providing a safe, reliable, and convenient beauty services platform.